# Interviews ## Introduction to Interviews {% hint style="success" %} The following tutorial will show you how to use Timebook to schedule an interview with your client and receive a transcript from which you can generate valuable insights. {% endhint %} Interviews in Product Discovery refer to conversations with current or potential users or buyers of your product. They are aimed at uncovering customer **needs**, **pain points**, and **goals**, as opposed to closing sales or testing existing. The physical result of a customer interview is a transcript file, from which Timebook can automatically extracts key insights. ## Creating interviews 1. To add a new interview, click the **+** icon and select **Interview** from the list:

2. Select whether you want to upload your file with transcript, or schedule a new interview from scratch:

Transcript upload vs Interview schedule selection screen

### Uploading from file At the moment, Timebook supports `.txt` and Zoom's `.vtt` format. You can also paste the text directly to the text area:

Once uploaded, Timebook needs a minute or two to process the data and generate the insights. {% hint style="info" %} You can upload multiple files with transcripts if you already have customer feedback in your database. {% endhint %} ### Scheduling new interview Selecting the schedule option opens the interview creation flow with 5 steps: 1. **General**: define the interview name, product it relates to, and team that will analyze the interview data. 2. **Event type**: depending on how busy you are, you can either schedule a meeting for a specific time yourself, or share an availability slot for your customer. In this tutorial, we'll go with the first option. 3. **Date & Time**: select the time slot, define video call software, and add details for more context.

{% hint style="info" %} Click 'More details' to customize time zone and visibility. {% endhint %} {% hint style="success" %} What you need to know: * Once created, the meeting will be added to your Timebook calendar * Integrating Timebook with Zoom or Google will produce an access link that you can share with your customer * You will get a notification 15 minutes before the meeting starts {% endhint %} 4. **Participants**: enter the email or emails of the people that you want to invite. 5. **Summary**: check if everything is correct before sending the invitation link. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.timebook.ai/hc/get-started/discovery/interviews.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.