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Slack
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Slack integration lets you collect user feedback from messages sent to the selected Slack channel.
What you need to know:
Slack integration is available from Pro plan onwards.
In order to add the integration, you must have admin permissions.
The email address of the configuring person must be the same for Slack and Timebook.
Configuration
1
The first step is installing the Timebook app in your Slack workspace. Go to your workplace settings, switch to the Integrations tab and click Slack:
Slack on integrations list in workplace settings
2
Paste the URL to your Slack workspace and click 'Connect':
Slack workspace URL configuration
3
Slack will list the permissions that our bot requires to operate in your workspace. Click 'Allow' to finish workspace configuration.
Slack authorization consent screen
4
The last step is enabling integration for your personal Slack user. Go to your user settings, switch to the Integrations tab, and flip the switch at Slack:
Slack integration in user settings
5
Review the permissions and click 'Allow' to finish configuration.
Adding bot to your Slack channel
What you need to know
Slack channels are assigned to products in Timebook.
One product can be integrated with one Slack channel.
Messages sent to the Slack channel are reproduced as tickets in the feedback inbox of the product.
Messages added to the thread in Slack are reproduced as comments of the ticket in Timebook.
With the integration configured, you can now map the channel that you want to listen to:
1
Go to the product settings, switch to the Feedback tab and click Slack:
Slack as feedback source in product settings
2
Flip the switch to enable Slack integration in your product. Next, select the source channel whose messages you want to reproduce to tickets:
